Refund Policy

Last updated: October 16, 2026

This Refund Policy applies to purchases of digital content for OpenGolfSim, including courses, games, and other add-ons (“Products”), made on our website and sold by OpenGolfSim LLC (“we”, “us”, “our”) through Paddle. Purchases made through the Apple App Store or Google Play are covered under App Store and Google Play Purchases below.

Merchant of Record

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing and handles returns and refunds.

This policy applies alongside the Paddle Buyer Terms and Paddle Refund Policy. If anything in this policy conflicts with Paddle’s terms, Paddle’s terms apply.

14-Day Refund Window

You may request a full refund within 14 days of your purchase date if either of the following applies:

  1. The Product has not been played. You have not launched or played the purchased course, game, or add-on.
  2. Technical issues. You experienced a technical issue before or during play that prevents the Product from working as described, and we were unable to resolve it.

Not Eligible for a Refund

  • Requests made more than 14 days after the purchase date, except where required by applicable law.
  • Products that have been played, where no technical issue is reported.
  • Requests where we find evidence of fraud, refund abuse, or other manipulative behavior.

How to Request a Refund

Step 1: Contact us first. Email help@opengolfsim.com with:

  • Your order number (from your Paddle receipt)
  • The email address used at checkout
  • The Product purchased
  • A description of the issue, if applicable

Many technical issues can be resolved quickly. If a refund is appropriate, we will facilitate it with Paddle.

Step 2: Request through Paddle. You may also request a refund directly from Paddle at any time by visiting paddle.net and selecting “Request refund,” or by using the link in your Paddle receipt email.

Approved refunds are issued by Paddle to the original payment method where possible, typically within 14 days of approval. If you receive a refund, access to the refunded Product will be removed.

Statutory Rights

Nothing in this policy limits or excludes your mandatory rights under the consumer protection laws of your country of residence. Where local laws grant additional withdrawal or refund rights, those rights apply. For details on country-specific rights, see the Paddle Refund Policy.

App Store and Google Play Purchases

Products purchased through in-app purchase on iOS or Android are sold and billed by Apple or Google, not Paddle, and are subject to their refund policies.

  • Apple App Store: Refunds are handled only by Apple. Request a refund at reportaproblem.apple.com. We cannot issue refunds for App Store purchases.
  • Google Play: Within 48 hours of purchase, request a refund through Google Play. After 48 hours, contact us at help@opengolfsim.com with your Google Play order number (begins with “GPA.”), and we will review your request under the same conditions described in the 14-Day Refund Window section above.

If you experience a technical issue with a Product purchased in-app, contact us at help@opengolfsim.com and we will work to resolve it.

Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.

Contact

OpenGolfSim LLC Email: help@opengolfsim.com